copyright (c) 2006 Qwest
Communications International Inc.
2
Which state/municipal agencies and
departments would benefit from using geographic call routing with a toll-free 800 number?
•Any agency or
department that has two or more physical locations and desires to connect callers
directly to a specific location without going through a call center or manual locator
service.
•State agencies now using geographic
call routing in various states are:
Target Agencies
– Dept. of
Aging
– Dept. of
Employment Security
– Dept. of
Natural Resources
– Substance
Abuse
– Food Stamps
– Dept. of
Education
– Dept. of
Environment and Conservation
– Adoption Hot
Line
– Dept. of
Family Services